How can we help?

Dwello is an AI-powered home management app that helps you track your appliances, stay on top of maintenance, manage home spending, and get proactive advice. All in one place. Think of it as a personal advisor for your home.

Go to the Items tab and tap the + button. Scan the appliance's label with your camera to auto-fill the brand, model, and year, or enter the details yourself. Items can be appliances, systems, electronics, furniture, or anything else you want to keep track of, and there is no limit on how many you can add.

Yes, completely. Dwello is free with no limits: unlimited appliances, tasks, spend tracking, Smart Reminders, Home Passport, and the AI Advisor. Premium features are planned for a future update, and we'll give you plenty of notice before anything changes.

Dwello is currently free with no subscription required. If you ever have a paid plan in the future, you'll be able to manage it on iPhone via Settings → Apple ID → Subscriptions. You'll always be able to cancel before the next billing period.

The AI Advisor is powered by Anthropic's Claude API. When you ask a question, relevant details about your home and appliances are sent securely to Claude to generate a personalized response. Your data is never used to train the AI model.

The Home Passport is a comprehensive PDF report of your home, including your appliance inventory, maintenance history, spend summary, and home details. It's useful for insurance purposes, selling your home, or just keeping a complete record.

SOS is the red button at the top of the Home and Advisor screens. Every SOS screen has a Call 911 button. Pick what's happening — a leak, an electrical problem, a gas smell — and Dwello shows standard safety steps first, then the information you saved for that emergency: where your shutoffs are, your utility's emergency line, the pro to call, and your insurance claim number. Your saved notes and numbers work without a connection (saved photos need one). When you're online you can also ask for general guidance generated by AI; the first time, Dwello asks you to confirm you understand it can be wrong and doesn't replace emergency services.

Set this up before you need it in Settings → Shutoffs & contacts. For fire, a gas smell, or anything life-threatening, leave and call 911 first.

Go to Settings → Family & Sharing → Invite Family Member and enter their email address. They'll get a link to join your home. The invitation only works when they sign in with that same email address, and it expires after 7 days — if it has expired, just send a new one. Once they join, you'll both see the same items, tasks, and reminders, including everything either of you adds.

On the sign-in screen, tap Forgot password? and enter your email. Open the reset link from that email on your iPhone and choose a new password. If the link has expired, request a new one from the same screen.

Yes. On the Spend tab, tap the receipt button and choose Take a photo, Photo library, or Choose a PDF or file. You can also share a receipt straight to Dwello from Mail, Photos, or Files using the iOS share sheet. Dwello fills in the vendor, total, category, and date, and nothing is saved until you review and confirm it.

A repeating task (say, changing the HVAC filter every 3 months) is one task that moves forward. When you tick it off, it stays in your list with its next due date, and that completion is saved in Completed, your Home History, and the Schedule view. Ticked it by mistake? Tap the check in Completed to undo it. You can also ask the AI Advisor to mark a task done.

They're two different moments. Added is the day you put the item into Dwello. Installed is the year it went into your home, from the label or the year you entered. A water heater you scan today that was installed in 2019 shows both.

Yes. Every button has a spoken name, filters say when they're selected, and screens have headings you can jump between. Dwello follows your iPhone's text size (Settings → Accessibility → Display & Text Size), and cards rearrange to fit at the largest sizes. If something is hard to read or use, please tell us at contact@dwello.homes.

First, check that notifications are enabled for Dwello in your device Settings → Notifications. In the app, go to Settings → Smart Reminders and confirm your reminder preferences are turned on. If you're still having issues, contact us at contact@dwello.homes.

In the app, go to Settings → Account → Delete Account. This removes your homes and all their data, including photos and documents. You can also email contact@dwello.homes and we'll do it for you. We complete deletion of your personal data within 30 days.

Yes. Your data is encrypted in transit and at rest. We use row-level security so only your account can access your home data. We never sell your data or share it with advertisers. Read our full Privacy Policy for details.

We appreciate bug reports; they genuinely help. Email contact@dwello.homes with a description of what happened, what you expected, and your iPhone model and iOS version. Screenshots are always helpful.